Ordering
Do you have questions about placing, changing and cancelling an order? You will find all your answers here.
Canon EOS R6 Mark II body
Canon EOS R7 Body
Canon EOS R5 body
Canon RF 24-70mm F/2.8 L IS USM
Canon RF 100-500mm F/4.5-7.1 L IS USM
Canon RF 24-105mm F4 L IS USM
Sony A7 mark IV body
Sony A6700 body
Sony Cybershot DSC-RX100 mark VII (DSCRX100M7. CE3)
Sony FE 24-70mm F/2.8 GM II
Sony FE 24-105mm F4 G OSS E-Mount
Sony 50mm F1.8 E-Mount Full Frame
Nikon Z8 body
Nikon Z6 II Body
Nikon ZF
Nikkor Z 24-70mm F2.8 S
Nikon Z 70-200mm F/2.8 S-line Nikkor
Nikon Z 135mm F/1.8 S-line Plena
Panasonic LUMIX DC-G9II
Panasonic Lumix DC-S5IIX Body
Panasonic Lumix DC-S5II body
Panasonic 24-105mm F4.0 L-Mount
Panasonic Lumix S 50 mm F/1.8
Panasonic Lumix G Vario 100-300mm F4-5.6 II O.I.S.
Fujifilm X-T5 Body Black
Fujifilm GFX 50S II Body
Fujifilm X100VI silver
Fujifilm XF 70-300mm F/4.0-5.6 R LM OIS WR
Fujinon XF 16-55mm f/2.8 R LM WR
Fujifilm XF 33mm F/1.4 R WR
Sigma 24-70mm F/2.8 DG DN ART Sony FE
Sigma 18-50mm F/2.8 DC DN Contemporary Sony E
Sigma 105mm F/2.8 DG DN Macro ART Sony FE
Sigma 150-600mm F/5-6.3 DG OS HSM Contemporary Canon EF
Sigma 70-200mm F/2.8 DG DN OS Sports Sony FE-mount
DJI Mini 4 Pro Fly More Combo + Smart Controller
DJI Air 3 Fly More Combo + Smart Controller 2
DJI Osmo Action 4 Adventure Combo
DJI Osmo Pocket 3 Creator Combo
DJI RS 4 Pro Combo
DJI RS 3 Mini
Tamron 17-28mm F/2.8 Di III RXD Sony FE
Tamron 28-75mm F/2.8 Di III VXD G2 Sony FE
Tamron 20mm F/2.8 Di III OSD Sony FE
Tamron 28-200mm F/2.8-5.6 Di III RXD Sony FE
Tamron 50-400mm F/4.5-6.3 Di III VC VXD Sony FE
OM SYSTEM OM-1 mark II body
OM SYSTEM Tough TG-7 - Red
Olympus OM-D E-M10 Mark IV Silver
OM SYSTEM MFT 12-40 mm F/2.8 PRO II
Olympus M.Zuiko Digital ED 60mm F2.8 Macro Black
Olympus M.Zuiko Digital 14-150mm F4.0-5.6 II Black
Epson EcoTank ET-8550 All-in-one A3+ Photo Printer
Epson EcoTank ET-8500 All-in-one Photo Printer
Epson SureColor SC-P700 A3+ Photo Printer
Epson Perfection V600 Photo
Epson Perfection V850 Pro
Epson Perfection V39II Scanner
Do you have questions about placing, changing and cancelling an order? You will find all your answers here.
Can I get help in making a choice?
Yes, customer service will be happy to help you choose brand new gear. So stop by one of our stores or contact customer services.
How do I place an order?
Placing an order is very simple: 1. Go to the product of your choice and click on the large 'Add to Cart' button. 2. To order or change your basket, click on the 'Basket' button in the top right hand corner. 3. Choose how you want to order: as a guest or with an account. If you do not have an account, you can easily create one in our checkout. 4. Choose your shipping method, delivery time and payment method. 5. Finally, click the 'Order and Pay' button. Once you have confirmed your purchase, your order is complete. Would you prefer to speak to a member of staff? Go to the product of your choice.
Do I need an account to place an order?
No, you do not need to create an account to place an order with us, but we recommend that you do. With an account you can view your orders at any time. You will also be able to view all your invoices. If you decide to create an account at a later date, your previous orders (placed with the same email address) will still be added to your account.
Can I place a business order?
Yes, it is possible to place a business order with us. You can find out all about business orders on our business page.
Can I order products that are out of stock?
If the product is marked 'temporarily out of stock', it is temporarily out of stock. Would you like to be the first to know when this product is back in stock? Sign up for an alert. You will receive an email when the product is back in stock.
I see that the product is cheaper elsewhere. Will you accept this price?
If you find the product cheaper elsewhere, we will see if we can beat the price. We apply the following conditions: - The product must be of official origin. - The seller must be an official camera retailer with a website and store. - The product must be new and in stock. Used and clearance models are not eligible. - The price must be verifiable and not lower due to special (temporary) offers.
Can I order more than 9 pieces of the same Product?
If you would like to order more than 9 of the same product, please contact customer services. They will be happy to help you place a bulk order.
How do I change my order?
You can only change your order if you have not yet received a shipping confirmation. Please contact customer services to change your order.
Is it possible to deliver my order to a different address?
Yes, you can choose a different delivery address when you place your order. To do this, click on '+ different delivery address or collection point' and add a new address.
How do I change the delivery address of an order?
How you change your delivery address depends on the delivery service delivering your order. DHL It is possible to change the delivery address to a collection point using 'Change Delivery' in DHL's Track and Trace. Unfortunately, it is not possible to change your home address. If your order is already in transit, it is not possible to change the delivery address. Have you not yet received a shipment confirmation? Please contact Customer Service to change your delivery address.
What is the status of my order?
We will keep you informed of the status of your order by email. We do this from the moment you place your order until the moment you receive it.
How do I cancel my order?
You can only cancel your order if it has not yet left our warehouse. Has your order been dispatched? Then you can refuse the order at the door or return it on receipt using the online returns form.
I have not received an order confirmation. What can I do?
Have you placed an order more than an hour ago and not received a confirmation? It may have ended up in your spam folder. If this is not the case, please contact customer services.
I have problems ordering, what now?
Our apologies for the inconvenience you're facing while placing your order. Please contact our customer service for help.
Find your answer quickly and easily on our customer service page.
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